Our Commitment to Clients
At Coleman Greig we are committed to the provision of high quality legal services to all of our clients.
We understand what our clients need and we regularly seek feedback to gauge how well we are meeting those needs from both a technical and client service perspective. All of our staff members, including lawyers and administrative staff, are aware of what our clients want the most in terms of service and we work hard to ensure that those needs and expectations are met.
We work on the following principles:
Working with you to obtain realistic and practical solutions
At Coleman Greig we pride ourselves on our ability to understand our clients’ situation and circumstances. Whether you are a business client, or an individual seeking legal help, we will take the time to understand your individual needs and what will work best for you.
Providing prompt service which meets your deadlines
In the legal world, missing deadlines can mean the difference between a successful and an unsuccessful outcome for clients. We understand the time pressures our clients face and we work hard to ensure that we not only meet the deadlines with regard to your legal matter, but also any associated timeframes you may have.
Responding promptly to your calls and requests
Not only is a prompt response to your call professional, it’s a matter of common courtesy! At Coleman Greig your calls and requests are given the respect and the attention they deserve and we will respond as soon as practically possible.
Making ourselves accessible to you – where and when you need us
Appointing a lawyer to act on your behalf, and then never being able to speak to them is frustrating. We know that. All of our lawyers are accessible and available to discuss your needs with you in person.
Communicating in plain English
Legal jargon and technical language are fine in a text book, but we understand that our clients want answers and recommendations in simple, easy to understand language that makes sense. That’s why our lawyers are encouraged to decipher, and de-mystify, the legalese so that you are clear about what is happening in your matter and what is required of you.
Maintaining absolute integrity in all dealings
At Coleman Greig we will always treat you with respect and act honestly and ethically during your matter. We will provide you with realistic expectations, honest advice and practical recommendations at all times.
Providing value for money
When you appoint Coleman Greig you can be assured that you will receive the depth and breadth of expertise available in a city-based firm, with the cost and convenience of a local practice. Our aim is to add value wherever possible and ensure that you receive practical and commercially-based solutions, minus the hefty overheads a city firm has to pay for!